Shipping and returns

Deadline and delivery of ordered products

Products ordered in the online store are delivered by Pošta Slovenije. If you order by 1:00 PM, the products are expected to be shipped the same day.

Due to the current situation with the Covid-19 virus, delivery times may be extended. We are working with delivery services to ensure that you receive your ordered products as soon as possible.

If the postman determines that he will not be able to deliver the package to you, he will leave a receipt for you to pick up at the selected post office. If you do not wish to pick up the package at the selected post office, you can request redelivery by calling the phone number on the receipt. Redelivery is free of charge.

Depending on the purchase amount, we offer discounts on delivery. Packaging and delivery costs  For purchases over EUR 50.00, delivery costs are free, up to EUR 50.00, delivery costs are:

Purchase value	up to €50	over €45
Delivery – Post Office	€3.89	free of charge
Post Office – pick up at the Post Office	€3.89	free of charge
Post office – pick up at Petrol*	€3.89	free of charge
Personal pickup	no additional costs
*If you pick up the shipment at BS Petrol, you will be charged an additional delivery fee of €0.45, in the case of You will be charged an additional fee of €1.05 in addition to the purchase price. Both fees are payable at the collection point.

Slovenian Post offers you fast and reliable delivery.

The postman will deliver the package to your chosen delivery address. The delivery time via Pošta Slovenije is 1-3 days.

You can order a package to be delivered to your home, work, friend, neighbor, selected post office or selected Petrol gas stations. Packages can be picked up at more than 550 Pošta Slovenije locations and 113 Petrol gas station locations. If you are not there when the package is delivered, you will receive a notification in your mailbox, allowing you to pick up the package together with your ID at the nearest post office.

If you do not want to receive the package at home, Pošta Slovenije allows you to pick it up at any Post Office and at selected Petrol gas stations. In the case of delivery to the desired post office, you will not receive a notification that the package has arrived.

Slovenian Post will inform you about the progress of the delivery via SMS and e-mail in the following ways:

• in the morning, when the package is ready for delivery, for pick-up at the post office or for transportation to the selected gas station;
• upon delivery, if the recipient is not at the address. We will inform them that the package is waiting for them at the post office, so that they can pick it up on their way home. Of course, we will also leave a notification in their mailbox about the arrival of the package, just as before;
• with an e-notification when the package is delivered.

Returns - Consumer's right to withdraw from the contract

• In the case of distance contracts, the consumer has the right to unequivocally notify the company within 15 days by email (info@boo-care.si) or through another communication channel that he or she is withdrawing from the contract, without having to give a reason for his or her decision. You can download the withdrawal form from a distance contract by clicking HERE.
• The consumer must return the goods to the company no later than 15 days after the notification of withdrawal from the order. The consumer returns the goods to the address: Bastard 9 doo, Stara cesta 96D, 1370 Logatec. If the consumer has withdrawn from the contract in the case referred to in the previous article of this Act, the company must refund all payments made. The only cost borne by the consumer in connection with the withdrawal from the order is the direct cost of returning the goods.
• The consumer must return the item to the seller undamaged and in unchanged quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer.
• When returning the goods, the consumer also sends the invoice for the goods and personal data and the transaction account to which he wishes to receive the refund. We will make the refund as soon as possible, but no later than fifteen days after receiving the notification of withdrawal from the contract.